In the ever-evolving landscape of mental healthcare, digital technologies have emerged as a game-changer. The NHS Confederation’s report titled “Maximising the Potential of Digital in Mental Health,” puts the spotlight on the pivotal role of digital innovations in England’s mental healthcare pathways. These innovations, some of which were a response to the challenges posed by the COVID-19 pandemic, have now become an integral part of the healthcare ecosystem. They hold the promise of not only enhancing mental well-being but also revolutionizing the delivery of healthcare services.


However, this progress is not without its hurdles. The report underscores the need for increased collaboration, clarity, and coordination among stakeholders to fully harness the potential of digital solutions and address the pressing issues in mental healthcare. It calls for action to improve accessibility, enable early interventions, and close the gap in the demand for mental health services. The report presents practical recommendations to bridge these gaps and advocates for a national dialogue on the future of digital mental health. The Mental Health Network, committed to fostering collaboration, aims to leverage digital mental health to make a tangible difference in the lives of individuals, families, and communities. The COVID-19 pandemic has catapulted digital solutions into the forefront, but the need for clarity and collaboration in this dynamic field is more critical than ever.

Key takeaways:


  • “Digital technologies, platforms and applications are a reality within the delivery of mental health care pathways in England, and have an important role to play in improving the mental health of the population and the delivery of health services.”

  • “…barriers [are holding] back progress, meaning that digital isn’t being fully utilised in tackling the biggest problems that mental health providers, commissioners, policy makers and the public face.”

  • “.If we don’t make more progress we miss a key opportunity to make improvements to mental health services such as improving access; providing early intervention and prevention at scale; implementing new ways of reaching people; and helping to meet the demand supply gap; and at the same time opening up access so that inequalities in access to healthcare and support for mental health are reduced.”

  • “This report identifies current activities across national policy and strategy and makes suggestions as to how work on digital mental health can further maximise its potential and increase its contribution to mental healthcare and population mental health.”

  • “For digital to be an effective enabler for mental health services and towards improving population mental health, three principles are fundamental to future work: collaboration, clarity, and coordination between stakeholders.”

  • “From these principles, there are a range of building blocks needed for digital to be maximised in mental healthcare and population mental health, including a focus on building a shared narrative around needs-led solutions rather than technology led; working effectively within new and evolving local governance infrastructures such as integrated care systems (ICSs); and tackling inclusion and working together to build a modern, fit-for-purpose regulatory system.”

  • “This report highlights practical and achievable suggested discussion points that aim to bridge this gap and make a difference. They include a call for a wider and deeper national conversation on digital mental health and its future and consider developing effective ways of scaling digital mental health solutions in local and national solutions.”