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  • Crisis support services, encompassing helplines, web chat, and text-based assistance, have emerged as a cornerstone of global mental health and suicide prevention strategies. This year, on World Mental Health Day, four leading international networks—Lifeline International, the International Federation of Telephone Emergency Services (IFOTES), Befrienders Worldwide, and the International Council for …

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Victoria Hornby

CEO, Mental Health Innovations, UK

International Phone and Text Helplines

Victoria is CEO of Mental Health Innovations, the charity behind SHOUT, the UK’s first 24/7 crisis text service. From 2011 to 2017, she was Director of Programmes at The Royal Foundation, building a portfolio of projects including the Invictus Games, Coach Core, United for Wildlife and Heads Together.