How patients' experiences with mental health services are approached and evaluated varies both within research and within clinical practice. In some cases such evaluations are prioritized. In other cases such an approach is non-existent or fragmented. So how can we better understand, evaluate and promote the service user experience within the mental health field – including in digital services? Traditionally, there has neither been a big nor a systematic focus on patients’ experiences within the healthcare sector. There was often more focus on how a therapist or doctor experienced an intervention. The patient or service user was to a larger d...
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