Wysa Gateway & Wysa Copilot & Wysa Self-Help for Patient Care

Updated June 19, 2026

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Key Details

Organisation Name

Wysa

Location

3rd Floor, 131 Dartmouth Street, Boston 02116

USA

Website

Social

eMHIC Member Status

Community Member

At a Glance

Description

Wysa provides AI infrastructure for mental healthcare pathways, helping organisations improve intake, engagement, adherence and outcomes through clinically governed patient support, workflow automation and operational intelligence.

Implementation Status

Multi-national delivery

Implemented across providers, insurers and health systems internationally, supporting intake, engagement, care navigation, clinician workflows and outcomes measurement within mental healthcare pathways.

Target Population

Patients

People accessing mental health assessment, treatment or ongoing support.

NHS Talking Therapy patients

Patients referred to or receiving support through NHS mental health services.

Care teams

Teams responsible for assessment, coordination and delivery of mental healthcare.

Waiting list patients

People awaiting assessment, treatment, referral or care pathway progression.

Impact & Outcomes

2023-2025

We measure outcomes through healthcare service data, including triage completion, time taken per assessment, patient engagement, pathway adherence, and patient-reported outcome measures, supplemented by implementation and stakeholder feedback.

55%

increase in patient referrals

2.9%

more likely to attend next therapy session

therapy sessions when using Wysa in-between

18%

patients choose AI self-help

33%

average symptom reduction from AI self-help

98%

patient satisfaction

55%

increase in patient referrals

2.9%

more likely to attend next therapy session

therapy sessions when using Wysa in-between

18%

patients choose AI self-help

33%

average symptom reduction from AI self-help

98%

patient satisfaction

Wysa allows patients to refer to our service easily and be offered additional signposting at an earlier stage. The e-triage means patients can think about what they hope to get out of treatment and share their main difficulties with the assessor before speaking with a clinician, allowing more time in the assessment to explore what is important to them and consider treatment options.

Kelly Colbeck, Senior Service Lead, Dorset Steps2Wellbeing

Patients have access to the premium Wysa app, which can help them whilst they are waiting for treatment. We have had positive feedback about the app, with patients particularly liking the daily reminders to spend some time doing the exercises or simply taking some time to focus on their wellbeing.

Kelly Colbeck, Senior Service Lead, Dorset Steps2Wellbeing

Wysa has enabled people to have digital access to our local NHS Talking Therapies service, increasing engagement and supporting people with a suite of MH Apps to promote positive wellbeing linked to experiences of anxiety and depression. The data Wysa collects is robust and informative, providing assurance this offer is well used and compliments other routes into Talking Therapies.

Eleanor Cappell, Head of Business and Transformation (Adult Mental Health), CWPT

The impact of digital self-help for members we identified as higher need is significant. The results demonstrate the potential as a preventive tool as well as providing on-demand support for those who need it.

Dr Katie Tryon, Director of Health Strategy, Vitality

I’ve been waiting four or five weeks now for my next talking therapy session, and it could take up to two months before I actually get it. I like [Wysa]. It’s there when you need it. It’s not like you’re totally on your own.

John, Wysa User

The goals on there are so helpful for keeping me on track. I’d definitely recommend it.

Debbie, Wysa User

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Initiative Overview

The Current Gap

Mental health services face rising demand, workforce shortages, long waiting times and increasing pressure to demonstrate outcomes. Many organisations still rely on manual intake, triage and patient communication processes, creating delays and administrative burden. Patients often spend weeks or months waiting for assessment or treatment, receive little support between appointments and can disengage from care pathways before achieving the outcomes they need.

Providers need scalable ways to improve access, maintain engagement and adherence throughout the care journey, support workforce productivity and ensure people receive the right level of care at the right time.

What else should we know?

Wysa is deployed across NHS Talking Therapies services, healthcare providers, private medical insurers and Collaborative Care Model programmes internationally. The platform has been shaped through real-world implementation across multiple healthcare systems and is supported by a substantial clinical evidence base. Rather than replacing clinicians,

Wysa strengthens existing care pathways by supporting engagement, adherence and navigation between appointments while reducing operational friction for care teams. This enables organisations to expand access, improve service efficiency and deliver measurable outcomes without proportional increases in workforce capacity.

Our Solution

Wysa provides clinically safe AI infrastructure that helps healthcare organisations improve access, engagement, adherence and outcomes across mental healthcare pathways. By combining behavioural engagement, care navigation, clinical safety and operational intelligence,

Wysa helps organisations support people throughout their care journey while reducing friction for care teams. The platform is designed to strengthen existing services rather than replace them, enabling providers to scale access, improve patient flow and make more effective use of limited clinical capacity.

Key Features

1

Wysa Gateway

Automates intake, screening and triage to improve access, streamline pathways and reduce assessment burden.

2

Wysa Copilot

Supports care coordination, patient engagement in-between sessions, automated regular screenings, and pathway management.

3

Wysa Self-Help App

Provides evidence-based support between appointments to improve engagement, adherence and care pathway completion.

Collaboration in Action

Main Collaborators

National Institute for Health Research (NIHR)
University of Oxford
University of New Brunswick
University of California, San Francisco
UC Health

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Key Learnings

Main Challenges

One of the biggest challenges was designing a solution that could operate safely and effectively across diverse healthcare systems, care pathways and regulatory environments. Organisations vary widely in their workflows, technology infrastructure, governance requirements and service models. Another challenge was supporting sustained patient engagement and adherence throughout the care journey, particularly during waiting periods and between appointments.

Building trust among clinicians and healthcare leaders required demonstrating measurable improvements in access, engagement, operational efficiency and outcomes, while ensuring the solution strengthened existing services rather than creating additional complexity.

Important Lessons

Successful implementation requires more than deploying technology. Organisations need to consider clinical governance, care pathway integration, patient engagement and operational adoption from the outset.

The most effective solutions fit naturally into existing workflows, support clinicians rather than create additional burden, and help people remain engaged throughout their care journey. Building trust through evidence, measurable outcomes and strong clinical safety frameworks is critical.

Collaborative Insights

International deployment across the NHS, North America, Asia and other regions provided valuable insight into how mental healthcare pathways, workforce models and patient needs vary between systems. These experiences helped us build infrastructure that can adapt to different clinical, operational and regulatory environments while maintaining consistent standards for safety, engagement and outcomes.

Working across multiple healthcare systems also strengthened the evidence base, accelerated learning and helped identify common challenges around access, adherence and care pathway navigation.

Looking Ahead

Future Plans

We plan to expand adoption with a particular focus on strengthening engagement and adherence. We will continue to build the evidence base through research and real-world implementation, while further developing capabilities that help organisations improve access, support patients between appointments and make more effective use of clinical capacity.

We also plan to expand our work in behavioural health support for people managing comorbid physical and mental health conditions, where engagement and adherence can have a significant impact on outcomes. Our long-term goal is to become a trusted infrastructure layer for scalable, clinically governed healthcare pathways.

Opportunities

We welcome collaboration with healthcare providers, health systems, insurers, researchers and policymakers seeking to improve engagement, adherence and outcomes across healthcare pathways. Opportunities include implementation partnerships, research and evaluation programmes, service transformation initiatives, and integration into existing care pathways and digital health ecosystems.

We are particularly interested in collaborations focused on reducing waiting times, supporting patients between appointments, improving workforce productivity, and addressing the behavioural health challenges associated with long-term and comorbid conditions.

What's the future Vision

Our vision is a future where everyone can access timely, effective support regardless of geography, workforce availability or service capacity. We believe healthcare systems should not have to choose between access, quality and efficiency. We aim to help organisations reach more people, achieve better outcomes and make more effective use of scarce clinical care resources.