MyTOMS: A Common Factors Therapy Outcome Monitoring System

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Key Details

Organisation Name

Holistic Research Canada

Location

2207 23 Avenue, Vernon, BC
Canada

Social

eMHIC Member Status

Trailblazer

At a Glance

Description

MyTOMS is an open-source therapy outcome monitoring system for clinic, online, and AI-mediated care. Built on common factors, it tracks client feedback, supports therapist learning, and enables culturally adaptable, embeddable reporting tools without licensing barriers.

Implementation Status

Early-stage development

Specification complete. Expert review across lived experience, clinical training, and AI-integrated care. Two international design partners have completed the Early Innovators process.

Target Population

Mental health clinicians

use PROM/PREM each session with the service user, to guide care with predictive progress feedback

Clinical supervisors

access deliberate practice data for alliance monitoring, reflective skill development, and structure

Service leaders and administrators

decisions, funding accountability supported by session, caseload, and population reporting

Adults, adolescents, and children

in psychotherapy or counselling, including those accessing digital and AI-assisted services

Impact & Outcomes

Future outcomes will be measured through country-level FIT/MBC adoption rates, clinic-level changes in dropout, missed sessions, and waitlists, and comparison of baseline versus post-implementation results following onboarding. Progress will be tracked across partner sites to assess whether MyTOMS improves uptake and service efficiency over time.
TBD
FIT/MBC adoption rates
TBD
Clinic dropout rates
TBD
Missed session rates
TBD
Waitlist changes
TBD
Baseline vs post outcomes
TBD
Partner site uptake
TBD
Service efficiency improvements
TBD
FIT/MBC adoption rates
TBD
Clinic dropout rates
TBD
Missed session rates
TBD
Waitlist changes
TBD
Baseline vs post outcomes
TBD
Partner site uptake
TBD
Service efficiency improvements
— Recorded in response to a question about tracking progress in MyTOMS, "Hope is tricky."

Expert Service User — Early Innovators Shared Knowledge Exercise, 2025

"Your ongoing work on NLP-based therapy outcome monitoring, your ‘Equity Equation’ framework, and your leadership in international AI ethics initiatives represent the kind of synergistic impact we strive to support."

Danilo T. Pérez-Rivera, Founder & CEO, XSync Inc. — Early Innovator, 2025

"Working with Cindy we’ve transformed our aggregate stats reporting. Their leadership made our reports more reliable, transparent, and actionable. Thanks to their vision, insights are being tailored to every stakeholder—from clinicians to funders—and enhanced layouts, interpretive columns, and visual aids make complex data easy for everyone to understand and act upon."

VP, International Digital Mental Health Platform — Consulting Client, 2026

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Initiative Overview

The Current Gap

Worldwide, most people seeking mental health care present with anxiety and/or depressive symptoms, which commonly load onto a shared internalizing/general distress factor. More severe disorders are a smaller proportion of total cases. Thus, the largest opportunity for system-wide impact often lies in improving treatment for anxiety and depression.

Yet widely used symptom measures such as PHQ-9 and GAD-7 were developed and normed primarily in high-income, Western populations, even though most of the global mental health burden occurs in low- and middle-income countries. This creates a persistent representational gap: globally scaled tools rest on comparatively narrow development populations.

MyTOMS is designed to be community-governed, not vendor-controlled. Scales and reporting tools are free and embeddable in any EHR or digital platform — removing cost and licensing as barriers. The TOMS certification curriculum is proprietary, meeting existing clinical training budgets rather than creating new procurement barriers.

Holistic Research Canada is a self-founded social enterprise; MyTOMS is mission-driven, not investor-driven. A dedicated MyTOMS page is live at holisticresearchcanada.ca. Cindy Hansen is available for consultation on implementation, validation partnerships, and integration design.

Our Solution

The solution is to measure what generalizes. Decades of feedback-informed treatment and routine outcome monitoring research show that common therapeutic factors — functioning, alliance, client experience — predict outcomes across cultural and diagnostic contexts. Because they reflect shared processes of care rather than culture-bound symptoms, they transfer across languages, service models, and health systems.

Common factors become a viable basis for common data elements beyond narrow development populations. MyTOMS removes licensing as a barrier — scales and reporting tools are open-source under CC BY 4.0 — and translates analytic sophistication into legible patterns and cues that strengthen functioning, alliance, and client experience.

Key Features

1

Baseline at intake

Establishes an intake baseline to support within-person change tracking over the course of care.

2

Free access with structured onboarding

Scales and reporting tools are free; a six-hour introductory programme is available with pattern recognition and clinical cues curriculum in development.

3

Semi-structured script + notes

Semi-structured prompts and in-platform notes capture qualitative context alongside PROM/PREM scores to support clinical decisions.

4

Session Progress Index (SPI) feedback

A predictive signal derived from trajectory patterns that flags on/off-track progress and guides timely adjustment.

5

Deliberate practice data infrastructure

Turns client and provider feedback into patterns for clinician-led reflection, supervision, and deliberate practice across sessions and caseloads.

6

Three-level role-based reporting

Session-, caseload-, and service/population-level reports designed for clinicians, supervisors, administrators, and funders — currently in beta testing.

Collaboration in Action

Main Collaborators

  • overcome_mh_logo.jpeg
XSync Inc. (Puerto Rico)
Vancouver Coastal Health Research Institute (Canada)

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Three ways to get involved:

Choose the level that fits.

Key Learnings

• Change management and expectation alignment were central challenges across service users, providers, and organisational stakeholders.
• Preserving lived-experience voice — ensuring scores do not flatten individual experience — required deliberate design attention throughout.
• Asynchronous training alone proved insufficient; hybrid delivery with supervisor-led components improved retention.
• Structured training as a condition of use responds to the pattern of non-use and misinterpretation seen globally — tools without onboarding reproduce the same adoption failures.
• NDA requirements limited some academic participation. Design for governance from the outset: consent and data sovereignty are harder to retrofit than to build in.
• Engage expert service users from the earliest design phase — not as reviewers after the fact.
• Co-production surfaces implementation insights unavailable from clinician or researcher consultation alone.
• Address the training gap explicitly; free tools without structured onboarding reproduce the same adoption failures.
• Design for governance from the outset — consent, data sovereignty, and escalation pathways are harder to retrofit than to build in.
• International collaboration tested whether shared terms and metrics could be recognised and used across countries without relying on culture- or diagnosis-bound symptom framing. It confirmed that common factors travel better than symptom-specific tools, but implementation does not.
• Cross-jurisdictional work surfaced governance, consent, and data sovereignty requirements that differ across health systems and must be built in from the start. It also showed that the barriers MyTOMS addresses — cost, platform lock-in, and training gaps — are structural and global, not local.

Looking Ahead

• Grow the Early Innovators network across additional countries, prioritizing equity-seeking and underserved groups across languages and health systems.
• Continue psychometric validation for Adult, Teen, and Child cohorts.
MyTOMS is designed to overlay existing ROM, MBC, or FIT practices — surfacing redundancies, missed signals, and underutilized opportunities to improve data-informed care decisions. Early Innovators generate the practice-based evidence their settings need to make the case for purpose-built outcome monitoring.

Services, platforms, researchers, and equity-led community organizations are invited to join — next cohort opens September 2026. Partners engage in structured programme exercises, receiving early access to manuals, measures, reporting templates, and implementation guidance in return.
MyTOMS aims to become the open, common-language infrastructure for psychotherapy outcome monitoring across countries, enabling comparable, scalable, and policy-relevant data on what improves care. By aligning with emerging common data standards and international PROM/PREM efforts, it is positioned to support research, service improvement, and system accountability.

Built on common factors rather than diagnosis-bound screeners, MyTOMS is designed for open digital deployment across platforms and jurisdictions. The long-term goal is a trusted public-interest data infrastructure where every therapeutic encounter contributes evidence to improve care — owned by clients and clinicians, not vendors.
eMHIC Directory_Key Contacts (6)

Key Contact

Cindy Hansen
Founder & Chief Science Officer
Holistic Research Canada

Media

AI-ENHANCED THERAPY OUTCOME MONITORING SYSTEMS: DEMOCRATIZING DIGITAL MENTAL HEALTHCARE

Resources

TOMS Path to Better Results

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