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Utilising existing infrastructure in digital therapies to build a scalable digital inclusion model and adapting digital champions training to support referrers and digital therapies teams as part of embedding and implementation.
People impacted by digital exclusion
Referrers to digital therapies
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Digital inclusion is essential for health and care reform as services increasingly rely on digital delivery, risking deeper exclusion and inequality. Known as a “super social determinant,” digital access influences wider wellbeing, opportunities, and trust in public services. Those most at risk include people in poverty, older adults, and disabled people.
Addressing digital inclusion is a priority within Scotland’s Mental Health and Wellbeing Strategy, requiring services to build capability, tools and confidence. Without action, exclusion will worsen inequalities, limit prevention efforts, and reduce the impact of national programmes.
The longer term ambition for digital inclusion should focus on evidencing the models that work across mental health and meet the needs of different groups of people, tailored for the population in relation to personalised interventions.
This work will build digital inclusion capability within the Digital Mental Health programme to support consistent, scalable approaches across services. It will review existing learning to identify effective models, assess readiness across digital therapies, and tailor support to different settings. The programme will expand existing delivery, enhance training through updated digital champions content to strengthen workforce digital inclusion awareness and skills. It will also develop a clear pathway for scaling digital inclusion across mental health services.
Overall, the work will generate evidence and guidance to inform policy, identify service needs and ensure effective, sustainable digital inclusion practices are embedded across Scotland’s mental health system.
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