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The DFD to RAAM currently operates out of 21 clinics across Ontario providing services throughout the province by 8 organizations. There are other jurisdictions in Canada also implementing this solution.
Individuals 16+ looking for support for substance use concerns (alcohol, opioid, stimulant, cannabis, benzodiazepine, other)
Individuals with substance use health needs that also have co-occurring mental health needs
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Canada continues to face a substance use health crisis with high rates of morbidity, mortality, emergency department visits and hospitalizations. In Ontario, rural, remote and northern communities are disproportionately affected by the negative impacts of the substance use health crisis, yet continue to have access to fewer services. Vast geographical distances, lack of transportation options and low numbers of health human resources have led to decreased equitable access to evidence-based substance use treatment across the province.
A collaborative of publicly funded Rapid Access Addictions Medicine (RAAM) Clinics came together to co-create the Digital Front Door (DFD), allowing clients to virtually “walk-in” to a RAAM clinic for immediate access to care wherever they need it.
The DFD was designed to overcome barriers for rural/remote areas, and intentionally increase services to rural and Northern communities underserviced by in-person RAAM clinics. Our partnership model [including people with lived and living expertise (PWLLE)] was crucial to the launch and growth of the program, now operating in 21 clinics across Ontario.
Provides virtual, web-based access to a RAAM clinic without the need to download anything or schedule an appointment
Access to all clinical providers present in a RAAM clinic including medical providers, counselling and navigation staff
Built-in tracking, prioritization and organization for clients who present in person, online or by phone.
Built in data collection and reporting on key performance indicators including visits, wait times and client satisfaction.
Provides the ability to include family and care providers involved in the clients' care within the platform
Connects services to RAAM, ranging from community agencies, emergency departments, inpatient hospital units, withdrawal management services, shelters and more
Three ways to get involved:
Choose the level that fits.

